Sustainability and Generative AI.
Singapore is moving toward ISSB‑aligned climate reporting, with mandatory disclosures for listed companies beginning in FY2025 and for large non‑listed companies by FY2030. This shift is driving a strong demand for operational sustainability skills across industries. The local job market also reflects significant growth in sustainability‑related roles, underscoring the need for a workforce equipped with relevant competencies.
At the same time, Generative AI is reshaping ESG and sustainability workflows by enabling faster data analysis, deeper insights and improved reporting accuracy. Our sustainability programmes prepare participants with the practical, technology‑enabled skills required to meet these emerging industry expectations and support organisational sustainability goals.
Building on this commitment to excellence, Service Quality Centre Pte Ltd partners with The International Alliance Certification Network (iACN) to offer internationally accredited sustainability programmes. These globally recognised certifications equip professionals with practical, industry‑aligned competencies and position organisations to lead confidently in a fast‑changing sustainability landscape.
For more details, please contact us at +65 6376 0777 or email [email protected].
We develop holistic and flexible training programmes and learning paths that support organisational CX goals and develop employees’ personal growth at all levels, from management to team members. The use of interactive training aids and equipment offers our learners a differentiated learning experience that is highly enriching, engaging, and enjoyable. Through the training programmes, employees will embrace the change in mindset and develop relevant skills for CX Transformation.
What you will get:
The first stage of a CX Transformation programme is to diagnose the current level of service standards in your business. We will conduct an in-depth analysis and research on your organisational strengths and weaknesses in the delivery of services and products, as well as identify the gaps between your current service level and customer expectations. The series of comprehensive reports indicate the breakdown of the internal and external factors influencing the customer experience touchpoints of your business. At the end of this exercise, we will provide you with detailed recommendations on how you can bridge the service gaps.
What you will get:
The mystery shoppers deployed are trained to use customised checklists / observational lists to perform data collection for your business. It is to assess and understand the service level rendered by your employees and the customer impression from every customer experience touchpoint.
Report highlights:
Real-time information is gathered through various platforms to understand your current customer satisfaction levels and the perceived quality of products and services.
Report highlights:
The SQ Scan helps your business to obtain an objective and quantitative assessment of the current state of customer experience as perceived by internal stakeholders (employees, managers, etc.).
Report highlights:
Qualitative data is collected through one-on-one interviews and focus groups with your senior management team, employees, and customers. The sessions with the senior management team provide insights into understanding expectations and challenges in the organisation’s journey to service excellence. We engage your employees from various departments and levels to gather data on current service culture and customer issues. Selected customers for the sessions will help you better understand the level of customer experience that they encountered.
Report highlights:
Understand and discover current experiences with your organisation in terms of strength and areas of improvement, not limited to the following factors:
This report gives you a clear understanding of the employees’ perceptions and address their concerns.
Report highlights:
The second stage of a CX Transformation programme is to design and develop the CX strategic intent for your business. We will help you to frame and create a strategic service thrust that allows your customers to undergo a singular differentiated experience which is highly memorable. You will receive a detailed implementation plan to ensure that the strategic service intent is understood and embraced throughout the organisation and aligned to the organisation’s direction to achieve its vision and mission.
What you will get:
At this stage, we help you to understand the actual customer experience through identifying their motivation, feelings, and thought process while receiving a service. The CX Journey Mapping is a pictorial and descriptive tool to identify and design a unique customer experience journey. The CX mapping is useful when an organisation needs to design a new service, evaluate a service, prepare clients in their service engagements, and train new service employees to improve and maintain a current service.
What you will get:
The last stage of a CX Transformation programme is to achieve any of the following organisational outcomes/KPIs:[a] Improvement in service productivity to grow company value-add[b] Increase in competitiveness to develop attitudinal brand loyalty among customers
What you will get:
