Impactful Business Communication in the age of
AI for Written and Verbal Success (1-Day)
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Home / Personal Effectiveness & Storytelling / Impactful Business Communication in the age of AI for Written and Verbal Success (1-Day)
*Classroom-based Learning* OR *Online Learning*
In the modern professional landscape, effective communication is paramount. This workshop is designed to enhance your skills in three critical areas: impactful writing, engaging phone conversations, and persuasive presentations. All these skillsets can apply to communicating externally with customers and partners, internally with peers, colleagues and the leadership team as well as in one’s personal life.
We will also explore how Artificial Intelligence (AI) is transforming the way we communicate and understand its impact on impactful writing, phone conversations and presentations, so that you can equip yourself to leverage AI for greater effectiveness.
Key Benefits
- Attain the skills to communicate and write clearly, concisely, and persuasively across various platforms and formats
- Learn techniques to capture and maintain the attention of their audience, whether through emails, phone conversations, or presentations
- Boost confidence in communication abilities even in challenging and difficult conversations, and be able to receive constructive facilitator and peer feedback on communication styles through interactive role plays to improve continuously
- Understand how Artificial Intelligence (AI) can transform the way of communication and identify relevant AI tools to adopt for more impactful writing, phone conversations and presentations
- Receive practical and actionable tips and techniques that can be immediately implemented in daily communications with customers and colleagues
Course Contents
Why Write
- When do you need to write
- The different types of writing in business
- Writing to customers and writing internally
Impactful Writing
- Principles of Effective Writing - 5C
- Email Structure - Writing the Perfect Email
- Exploring AI and its Impact on Writing - AI Tools and Content Optimisation
Effective Phone Conversations
- AI and their Impact
- Inbound and Outbound Phone Etiquette and Best Practices
- Asking the right questions to better understand the customer
- Active Listening
- Handling Objections with Empathy
Impactful Presentations
- What is an impactful and compelling presentation?
- What do we need to do to make an impact - Ready Set Go
- Whiteboarding and using your “new-found” Creativity
- AI Presentation Tools that you can consider
Who Should Attend
This workshop is suitable for professionals across all industries seeking to improve their written and verbal communication skills, as well as looking to enhance their personal and organisational brand and communication effectiveness.
*This workshop is customisable to suit organisational needs. Please contact us for exclusive and attractive corporate rates.
Trainer
With over 30 years of experience in sales, account management, and consultancy across the financial and Telco/IT sectors, Chang Tou Yuen is passionate about helping businesses and individuals tackle their unique challenges. As a consultant, coach, and facilitator, he had conducted bespoke workshops globally, emphasizing transformational sales strategies, customer-centric approaches, and soft skills. His clients include industry giants like AWS, Globe Telecom, and Atlassian. Notably, he had been an active facilitator for AWS, focusing on their Enterprise Account Management team and delivering impactful workshops. Additionally, he led sessions for Omantel, contributing to their sales excellence. His expertise spans account management, sales, leadership, and customer service across high-tech, IT distribution, telecommunications, and financial sectors.
