Manage Partnerships for Service Excellence (Service Partnerships) (16 hrs)
Course Code: TGS-2019504210 | SSG Funded
Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.
This course covers the knowledge and application skills to establish and maintain relationships to enhance service excellence. It involves assessing the effectiveness of service partnerships and implementing continual improvements to strengthen relationships with service partners.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Establish and maintain relationships with service partners to enhance service excellence
-
Assess performance of service partnerships to identify areas of improvement
-
Implement continual improvements to strengthen relationships with service partners
Establish and maintain relationships with service partners to enhance service excellence
- Identify key partners and their roles in the service supply chain, such as backend support, delivery resources and post sales logistics
- Update partners on organisation’s vision, mission, values and service strategy
- Communicate service standards and key performance indicators
- Share industry knowledge and experience with service partners
Assess performance of service partnerships to identify areas of improvement
-
Deploy key performance indicators such as turnaround time, responsiveness, and quality of products and services
-
Collect and review data on key performance indicators, customer feedback, and staff feedback
Implement continual improvements to strengthen relationships with service partners
-
Determine root cause of performance gaps and draft proposals to address these gaps
-
Communicate improvement plans and obtain feedback from service partners
-
Monitor performance of service partners after implementing continuous improvements
-
Understand service partners’ obstacles and share insights on potential collaboration opportunities
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $590.00 | $590.00 | $590.00 | $590.00 |
| Less: SkillsFuture Funding | $295.00 | $413.00 | $413.00 | $295.00 |
| Total Nett Fee | $295.00 | $177.00 | $177.00 | $295.00 |
| Add: GST @ 9% of Course Fee | $53.10 | $53.10 | $53.10 | $53.10 |
| Total Fee Payable to SQC | $348.10 | $230.10 | $230.10 | $348.10 |
Skill Code: RET-CEX-4015-1.1
Skill Title: Service Partnerships-4
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Establish and maintain relationships with service partners to enhance service excellence
-
Assess performance of service partnerships to identify areas of improvement
-
Implement continual improvements to strengthen relationships with service partners
Establish and maintain relationships with service partners to enhance service excellence
- Identify key partners and their roles in the service supply chain, such as backend support, delivery resources and post sales logistics
- Update partners on organisation’s vision, mission, values and service strategy
- Communicate service standards and key performance indicators
- Share industry knowledge and experience with service partners
Assess performance of service partnerships to identify areas of improvement
-
Deploy key performance indicators such as turnaround time, responsiveness, and quality of products and services
-
Collect and review data on key performance indicators, customer feedback, and staff feedback
Implement continual improvements to strengthen relationships with service partners
-
Determine root cause of performance gaps and draft proposals to address these gaps
-
Communicate improvement plans and obtain feedback from service partners
-
Monitor performance of service partners after implementing continuous improvements
-
Understand service partners’ obstacles and share insights on potential collaboration opportunities
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $590.00 | $590.00 | $590.00 | $590.00 |
| Less: SkillsFuture Funding | $295.00 | $413.00 | $413.00 | $295.00 |
| Total Nett Fee | $295.00 | $177.00 | $177.00 | $295.00 |
| Add: GST @ 9% of Course Fee | $53.10 | $53.10 | $53.10 | $53.10 |
| Total Fee Payable to SQC | $348.10 | $230.10 | $230.10 | $348.10 |
Skill Code: RET-CEX-4015-1.1
Skill Title: Service Partnerships-4
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
March 20, 2024 - March 21, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
June 20, 2024 - June 21, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
September 17, 2024 - September 18, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
December 16, 2024 - December 17, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
